Frequently Asked Questions

  • Do you offer same-day service?

    Yes, most installations and repairs can be completed same day. We schedule consultations and deliver quotes in person for faster turnaround.

  • What's your workmanship guarantee?

    Aurora Glass provides a 1 year workmanship guarantee on all installations and repairs. We stand behind our quality craftsmanship.

  • Can you do virtual quotes?

    Yes, with good photos and measurements we can provide virtual quotes. We prefer in-person consultations but offer this convenient option.

  • Do you provide mobile service?

    Yes, we offer mobile service for auto glass replacement and windshield repair across Port Arthur and the Golden Triangle area.

  • How long have you been in business?

    Aurora Glass has been in the glass industry since 1982. We're locally owned and operated with over 40 years of experience.

  • Do you help with insurance claims?

    Yes, we provide insurance claims assistance for auto glass replacements to simplify the repair process for our customers.

  • Are you available for emergencies?

    Yes, we offer 24/7 emergency glass board-up service for broken windows, doors, and storefronts throughout Port Arthur and nearby towns.

  • Do you use OEM glass?

    Yes, we use high-quality, OEM-grade glass for auto replacements to ensure precise fit and optimal visibility for all vehicles.

  • Can you repair windshield chips?

    Yes, we provide quick windshield chip and crack repair using advanced resin for crystal-clear finish and strength before damage spreads.

  • Do you serve areas outside Port Arthur?

    Yes, we serve Beaumont, Nederland, Groves, Port Neches, and Orange throughout the Golden Triangle region of Southeast Texas.

  • Do you install shower glass?

    Yes, we install custom shower enclosures and frameless glass using moisture-resistant materials suited for Texas humidity and lasting clarity.

  • Are your materials weather-resistant?

    Yes, we use glass options specifically suited to the Gulf Coast's humidity, wind, and heat for lasting performance.

  • How long has Aurora Glass been in business?

    Aurora Glass has been in the glass industry since 1982. We're locally owned and operated in Port Arthur, providing over 40 years of experience.

  • Do you offer same day glass installation?

    Yes, most installations and repairs can be done same day. We schedule consultations first, then deliver quotes in person for faster service.

  • What's your workmanship guarantee policy?

    We provide a 1 year workmanship guarantee on all installations and repairs. Every project includes a satisfaction walkthrough to ensure quality results.

  • Can you do mobile auto glass service?

    Yes, we offer mobile auto glass replacement across Port Arthur and the Golden Triangle area. We use OEM-grade glass for precise fit.

  • Do you help with insurance claims?

    Yes, insurance claims assistance is available to simplify auto glass repairs. We work directly with your insurance to streamline the process.

  • Are you available for emergency glass service?

    Yes, we provide 24/7 emergency glass board-up service for broken windows and storefronts. Fast dispatch protects properties until permanent repair.

  • Can you give quotes without a visit?

    Yes, with good photos and measurements we can provide virtual quotes. However, we prefer scheduling consultations for more accurate estimates.

  • Do you serve areas outside Port Arthur?

    Yes, we serve Beaumont, Nederland, Groves, Port Neches, and Orange throughout Southeast Texas. Mobile service available across the Golden Triangle.

  • What type of shower glass do you install?

    We install custom shower enclosures and frameless glass installations. Materials are moisture-resistant and suited for Texas humidity conditions.

  • Do you use OEM glass for vehicles?

    Yes, we use high-quality, OEM-grade glass for all auto replacements. This ensures precise fit, proper visibility, and lasting results.